Terms & Conditions
We offer free shipping (20-50 days*) in the U.S.
*Due to Covid 19 shipment may be delayed (more than 50 days).
Feel anxiety? Check where is your parcel. in your order.
Refund & Returns
Received a broken product? Or the product is not as described? Simply open a dispute to have your refund or return within 7 days.
Terms And Conditions
7 Day Money Back Guarantee
Real Perfect Market are proud to offer a 7 Day Money Back Guarantee return policy on all purchases. If the product you purchase is broken or does not match with the descriptions, you have 7 days to arrange a return. Customers wishing to exercise their 7 Day Money Back Guarantee need to contact our Customer Support Team.
Refund & Return Policy
If the product is broken or does not match the description, please open a dispute and send a photo or video of the broken product along with the shipping label. Please be patient for our team members to reply for further instructions for your replace or return process.
To be eligible for a return, your item/s must be unused, in the original packaging and in a resell-able condition. To arrange a return or a refund, please submit a request with your original order number and reason for the return. We will email you the details on where to send the returned item/s. Unfortunately Real Perfect Market will not cover the cost of return shipping.
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to 2 weeks to appear on your statement after we received your return item/s.
Shipping costs are non-refundable. You should consider using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and cannot refund returned orders which we don’t receive.
Due to The Covid 19 tragic, a lot of flights and shipping transportations are reduced, therefore the shipping may be delayed (more than 25-50 days). Our delivery partners are doing their best, please be patient, stay home, and be safe.
FREE SHIPPING IN THE USA !
We offer free ground shipping for all orders within the USA.
Our shipping time frames depend on where you are located. All orders are processed within 1-3 business day. If you place an order on Friday it will most likely not processed until the following Monday. Please keep this in mind. We aim to deliver all orders within 20-50 business days in the USA, please be patient if there is any peak seasons, e.g.: Christmas season, 11th November, 12th December and other peak seasons etc., shipment maybe longer.
We strongly recommend that you dispatch to a reliable address, Real Perfect Market is not responsible for lost/stolen orders.
After your order is dispatched, you will receive shipping details via email.
Order can be cancel within 1 hour after an order had been place. Immediately fill in the Order Cancellation Form with complete detail to proceed with the Order Cancellation Process. Be caution that, failing in doing either one of the conditions above will make your order to be continue on the normal purchasing process.