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Have Some Problems?

Want to get in touch? We’d love to hear from you. Here’s how you can reach us…

Open a Dispute

Please refer the Sample of Open a Dispute to fasten the process of Refund and Return, Thank you very much and sorry for leaving you a not happy experience with our product. We hope to serve you better next time, do leave a 5 Star comment for us, Thank you again.

Refund & Return Policy

If the product is broken or does not match the description, please open a dispute and send a photo or video of the broken product along with the shipping label. Please be patient for our team members to reply for further instructions for your replace or return process.

To be eligible for a return, your item/s must be unused, in the original packaging and in a resell-able condition. To arrange a return please submit a request with your original order number and reason for the return. We will email you details on where to send the returned item/s. Unfortunately Real Perfect Market will not cover the cost of return shipping.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. You should consider using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and cannot refund returned orders which we don’t receive.

Sample of

Open a Dispute

Your User Name (required)

John Smith (copy from the top)

Email (required)


Subject (required)

Item not received /

Item is broken /

item is not as described

Your Message (required)

  1. Username
  2. Product Name
  3. Reason for opening a dispute

Upload the Photo of your product.

Then, Send.


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